Returns & Exchanges
At The Australian Organic, we want you to love your natural glow, which is why we offer a 30-day satisfaction guarantee on all our botanical skincare products. If a product isn't right for your skin type, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original eco-friendly packaging, ensuring that at least 50% of the product remains for a valid inspection.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any Australia Post location within 7 days of receiving your authorization.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or store credit to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing